Legal Notice
This page identifies who publishes Pixlaine, how to reach a real person, and who hosts the site. French law (article 6 of the LCEN) requires it of every site publisher. The French statutory terms are given in brackets so the page can be read by a French reader or authority.
Site Publisher (Éditeur du site)
| Publisher | David Arno EL BAZ |
|---|---|
| Trading name (nom commercial) | Pixlaine |
| Legal form | Sole trader, micro-entrepreneur (entreprise individuelle, régime de la micro-entreprise) |
| Registered address | 19 rue des Foulons 67200 Strasbourg, France |
| pixlaine-support@pixlaine.com | |
| Telephone | 07 81 30 02 54 |
| SIREN | 108 406 158 |
| SIRET | 108 406 158 00015 |
| Trade register (RCS) | RCS Strasbourg 108 406 158 |
| VAT | VAT not applicable, article 293 B of the French General Tax Code (TVA non applicable, art. 293 B du CGI) |
| Director of publication (Directeur de la publication) | David Arno EL BAZ |
Email is the fastest way to reach us and the one we monitor. See the contact page for what to include and how long a reply usually takes.
Hosting (Hébergeur)
| Host | OVH SAS |
|---|---|
| Address | 2 rue Kellermann 59100 Roubaix, France |
| Telephone | 1007 |
| Website | ovhcloud.com |
Accounts, saved patterns and uploaded images are held separately on Supabase infrastructure in the European Union. The Privacy Policy sets out where each kind of data lives.
Purchases
Pixlaine itself is free. The optional Supporter Pack is sold through Stripe, acting as merchant of record: Stripe is the seller for that transaction, issues your receipt, and handles any applicable VAT. Your payment is made to Stripe, not to us, and Stripe's own terms govern it. We never see or store your card details.
If you are a consumer in the European Union or the United Kingdom, you may withdraw and get a full refund within 14 days of purchase, no reason needed, even though access is granted immediately. The Terms of Use set out how, and you can always write to us at the address above rather than work out who to ask.
Complaints and Disputes (Réclamations et litiges)
Write to us first, at the email address above. Most things are settled that way, and quickly.
Because the Supporter Pack is sold by Stripe as merchant of record, your contract for that purchase is with Stripe: its own complaint, refund and dispute procedures apply to it, alongside anything we can do to help you directly.
You keep every remedy the law gives you, including the courts.
No link to the European Commission's online dispute resolution platform is given here: that platform was shut down in July 2025.
Intellectual Property
The Pixlaine name, the site design, its illustrations and its source code belong to the publisher. The patterns and pixel drawings you create with Pixlaine are yours, including anything you sell made from them; the Terms of Use say so in full and nothing on this page narrows it.
Reporting Content
To report a pattern shared in the community gallery, a copyright infringement, or a security issue, see the contact page, which lists what to send for each.