Contact and Support
Pixlaine is a small, independent project. Every message is read by a human, and questions in French and English are equally welcome.
Get in Touch
For ideas, bug reports, or questions, email pixlaine-support@pixlaine.com or message @pix_laine on Instagram.
Reporting a Bug
The more of this you can include, the faster it gets fixed:
- What you were doing when it happened, step by step.
- What you expected, and what happened instead.
- Your device and browser, for example "iPhone, Safari" or "Windows, Chrome".
- A screenshot, if the problem is visible.
- The project's name or size, if it only happens on one pattern.
If a project of yours will not open or seems damaged, say so explicitly and do not clear your browser data before writing: the copy on your device may be recoverable.
Before You Write
Many questions are already answered on the FAQ page, and the app itself has a "How do I…?" guide that points at the exact button for a given task. The technique guides cover tapestry, intarsia, mosaic, C2C and knitting.
Response Times
We aim to respond within a few days. During busy periods it can take longer. Privacy requests are answered within one month, as the law requires.
Security Reports
If you find a security issue, email pixlaine-support@pixlaine.com with clear reproduction steps. Please report it privately first and give us a reasonable chance to fix it before publishing. We will not pursue anyone who reports a genuine issue in good faith and does not access or damage other people's data.
Reporting Community Content
To flag a pattern in the community gallery, use the Report button on the pattern itself; it is hidden pending review. You can also email us with a link or the pattern's title if you cannot use the button.
Copyright Claims
If a shared pattern infringes your rights, email pixlaine-support@pixlaine.com with a link to the pattern, a description of the work you own, and confirmation that you are the rights holder or authorised to act for them. We remove infringing content promptly.
Privacy and Data Requests
To access, correct, export or delete your personal data, email us from the address linked to your account, or tell us enough to identify your request. Note that you can already delete your account, which removes everything associated with it, and export your patterns yourself from within the app. See the Privacy Policy.
Supporter Pack
The Supporter Pack is not on sale yet, so there is no purchase, payment or refund to ask about. If you have a question about what it will contain, or you would like to hear when it opens, write to us or follow Pixlaine on Instagram. See the Terms of Use for what the pack covers.
Support the Project
Pixlaine is free and has no ads. If you would like to help keep it that way, you can support it on Ko-fi, which is the only way to contribute while the Supporter Pack is not on sale. Sharing your finished pieces on Instagram helps just as much.